Privacy Policy
Last Updated: August 11th, 2026
Information We Collect
Depending on how you interact with our website, we may collect the following information.
Contact and Service Inquiries
When you submit a contact or service inquiry form, we may collect:
- Your name
- Email address
- Phone number
- Details or information included in your inquiry
We use this information to respond to your inquiry and communicate with you about the services you are requesting.
Join Our Team
When you submit an application through our Join Our Team form, we may collect:
- Your name
- Email address
- Phone number
- Details or information included in your application
- Your resume or CV
We use this information to review your application, assess your qualifications and communicate with you regarding employment opportunities.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics tools and similar technologies. This may include:
- IP address
- Browser and device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General website usage information
Website Analytics
We may use analytics services to understand how visitors use our website. These services may collect information about website visits, pages viewed, device and browser information and interactions with our website.
We use analytics information to:
- Understand website traffic and usage
- Improve our website
- Improve our services and customer experience
- Identify technical issues
- Measure website performance
Analytics providers may use cookies or similar technologies to collect this information. Their collection and use of information is subject to their own privacy policies.
mxChat
Our website may use mxChat to provide online chat functionality.
When you use our chat service, we may collect the information you choose to provide, including your name, email address, phone number and details about your inquiry or service needs.
Chat conversations may be retained for purposes such as responding to inquiries, providing customer service, improving our services, troubleshooting and maintaining business records.
Please do not provide passwords, financial information, government identification numbers or other highly sensitive personal information through the chat.
How We Use Personal Information
We may use the information we collect to:
- Respond to contact and service inquiries
- Communicate with customers and prospective customers
- Provide and arrange plumbing services
- Review employment applications
- Communicate with job applicants
- Improve our website and services
- Provide online chat functionality
- Analyze website usage
- Maintain business records
- Protect the security of our website and systems
- Comply with legal requirements
Information submitted through our website is used internally for the purposes described in this Privacy Policy and is not publicly displayed on our website.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, provide chat functionality, analyze website traffic and improve your experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records, resolve disputes, comply with legal obligations or fulfill other legitimate business purposes.
Privacy Questions and Requests
If you have questions or concerns about how Plumb Simple collects, uses or protects your personal information, you may contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal requirements.
When we make changes, we will update the Last updated date at the top of this Privacy Policy.